Ashley Furniture Return Policy Complaints
As someone who has had to return furniture to Ashley Furniture in the past, I understand how frustrating it can be to deal with their return policy. Whether it’s a piece of furniture that doesn’t fit in your space or simply isn’t what you were expecting, the process of returning it can be a hassle. In this article, we’ll dive into the common complaints about Ashley Furniture’s return policy, as well as some tips and ideas for making the process as smooth as possible.
Common Complaints About Ashley Furniture’s Return Policy
Complicated Process
One of the most common complaints about Ashley Furniture’s return policy is that the process is complicated and time-consuming. Many customers report having to jump through multiple hoops and deal with long wait times just to initiate the return process.
Restocking Fees
Another frequent complaint is the restocking fee that Ashley Furniture charges for returns. This fee can range from 10% to 30% of the purchase price, which can add up quickly for larger items or orders.
No Refunds for Delivery Fees
Customers have also reported frustration with Ashley Furniture’s policy of not refunding delivery fees for returned items. This can be particularly frustrating for those who paid for delivery and then have to return the item due to no fault of their own.
Step by Step Guide for Current Trends on Ashley Furniture Return Policy Complaints
1. Read the return policy carefully before making a purchase.
2. Take measurements and make sure the furniture will fit in your space.
3. Keep all original packaging and documentation in case you need to initiate a return.
4. Contact Ashley Furniture customer service to initiate the return process.
5. Be prepared to pay a restocking fee if applicable.
Top 10 Tips and Ideas on Ashley Furniture Return Policy Complaints
1. Take photos of the item before and after assembly to ensure that it’s in the same condition as when it was delivered.
2. Consider purchasing furniture from a local retailer with a more customer-friendly return policy.
3. Check online reviews before making a purchase to see if other customers have had issues with returns.
4. Consider purchasing a protection plan to cover accidental damage and make the return process easier.
5. Keep all documentation and receipts in one place for easy access.
6. Be polite but persistent when dealing with customer service representatives.
7. Consider selling the item on a platform like Facebook Marketplace or Craigslist instead of dealing with the return process.
8. Take advantage of Ashley Furniture’s price match guarantee to ensure that you’re getting the best deal.
9. Consider purchasing furniture in-store instead of online to avoid the hassle of returns.
10. If all else fails, consider reaching out to the Better Business Bureau or filing a complaint with your state’s attorney general.
Pros and Cons of Ashley Furniture’s Return Policy
Pros
– Ashley Furniture offers a 30-day return policy, which is fairly standard in the furniture industry.
– The company does offer a price match guarantee, which can save customers money.
Cons
– The return process can be complicated and time-consuming.
– Ashley Furniture charges a restocking fee for returns, which can be expensive for larger items or orders.
– Delivery fees are not refunded for returned items.
My Personal Review and Suggestion on Ashley Furniture’s Return Policy
Overall, I have mixed feelings about Ashley Furniture’s return policy. While I appreciate the 30-day return window and the price match guarantee, the restocking fee and complicated process can be frustrating. In my experience, the customer service representatives were helpful but not always able to provide a clear solution to my issue. My suggestion would be to carefully consider your purchase before buying from Ashley Furniture and to be prepared for a potentially complicated return process.
Question & Answer and FAQs
Q: How long do I have to return a piece of furniture to Ashley Furniture?
A: Ashley Furniture offers a 30-day return policy for most items.
Q: Does Ashley Furniture refund delivery fees for returned items?
A: No, Ashley Furniture does not refund delivery fees for returned items.
Q: Can I return an item to Ashley Furniture if it’s been assembled?
A: Yes, you can return an item to Ashley Furniture even if it’s been assembled, but you may be charged a restocking fee.